Thank You Set

Since your product is a custom made food product, we can not accept returns, refunds, exchanges or cancellations. All sales are final.

While I am pleased to offer gluten and dairy-free options, I am now in a commercial kitchen that is not a complete gluten/dairy-free location. I have processes in place to minimize cross-contamination (allergen items are made on separate days and equipment is thoroughly cleaned/sanitized) but there can still be particles in the air so I don't recommend if there is a very severe allergy. 

The cookies are individually wrapped and heat-sealed and then individually wrapped in bubble wrap. They are placed in a bakery box which is then placed in a shipping box with extra bubble wrap and cushion. You can find a video of this process on my Instagram Story Highlights. Even though all items are packaged with as much care as possible, carrier conditions are out of our control. The risk of breakage, melting, or color bleeding during shipping is assumed by the buyer when the purchase is made. We are not responsible for any damage caused by the handler, wrong recipient's address or any delays that come about during shipping. Orders ship through UPS Ground which most often delivers between 2-3 days depending on your zip code. This allows your cookies to arrive to you as fresh as possible. 

RESIDENCE DELIVERIES: Please contact me if you need something delivered at a certain time and we will try to fit it into our schedule. Otherwise, deliveries are made between 10AM and 5PM (unless I reach out to you to let you know there is a deviation) and I will send a photo when items are delivered. 

DORM DELIVERIES: Each of the dorms have a shelf in the lobby meant for deliveries that aren't from mail carriers and the resident is able to grab their items from that shelf at any time. You will receive an email notification that your item has "shipped" when it has been delivered to the dorm- I usually send a follow up photo as well. We are not liable for items taken off of this shelf so order at your own risk.